Privacy Policy

This privacy policy defines how we, MILO N.V. Kaya Richard J. Beaujon Z/N P.O. Box 6248 Curacao, as data owner, are collecting and process personal data obtained from customers and visitors to our website.

The way we process your data, the actions we have taken to protect your data and the ways in which you may review or correct your data are discussed in this Policy. Therefore, we invite you to read this document carefully, as it contains important information about what to expect in relation to the collection and processing of your personal data. You can contact us by sending an email to: The text, adopted on 27 April 2016, was published in the Official Journal of the European Union on 4 May 2016 and came into force on 25 May of the same year, and began to have definitive effect on 25 May 2018.
For the purposes of this Policy, we will act as the Data Controller, pursuant to Article 4, Section 7 of the European Regulation on the Protection of Personal Data 679/2016 (hereinafter the "GDPR"). From time to time, we may update the Policy. In this case, we will also update the "last update" item at the bottom of the Policy Statement and inform you in advance of any changes. In any case, be sure to check this Policy frequently for updates.

This Policy will apply whenever you visit our Site and/or use our mobile application, register and open an account to take advantage of the services currently offered by and through us, sports betting, casino, gaming, and/or other software applications. 
The personal information we collect from you may include:  Information you provide when registering for our Services. This information includes information you provide when registering for desktop and mobile applications, or any of our Services, such as your name, email address, telephone number, date of birth, and other information required to verify your identity;
information provided by you through of any correspondence with us, and the documentation of such correspondence;
details of transactions you have entered with us, including information about your current accounts and credit card details. This information may include, for example, transaction data and betting details, payments for games or any other transaction made on the Site, and details of the execution of all your orders;
information which you supply by completing questionnaires or by means of competitions in which you choose to participate. This information may include, for example, your opinions about our Services or our Site and responses to marketing surveys/researches, information you provide as part of a promotion, contest, betting opportunity, game or contest in which you participate;
information about your preferences and your use of our Services. Such are, for example, details of your visits to our Site, details of your personal characteristics, your preferences and habits when using our Services and your gaming activities which include cookies.
information about possible fraudulent, criminal or money laundering activities detected by our systems; and information about its schemes and game history. You are not obligated to provide us with such information, but if you choose not to provide such information, we may not be able to provide you with the requested Services.

In compliance with applicable data protection legislation, we will only process your data, either manually or by electronic means, when we have a legal basis for doing so. This is the case when the processing is necessary to provide you with a Service following the conclusion of a contract with you; when we are required to do so by legal or regulatory obligations; when you give your consent to the processing; when it is in our legitimate interest to process your personal data, provided that your interests or fundamental rights and freedoms do not prevail. We will process your personal data for the following purposes and in compliance with the following conditions:
allow us to open and manage your Account, so that you can use all the features of the Services to, for example, credit funds to your Account, place bets and play online (this is necessary to fulfil the contract);
to provide the Services requested by you (treatment necessary for the performance of the contract);
to link your Online Account to sales accounts, if requested by you (necessary for the fulfillment of the contract);
to allow us to receive questions and comments from you through the dedicated section on our Site and to allow us to respond to you (necessary for the performance of the contract);
to record telephone calls and keep communications made or received by our customer relationship department (Customer Service), providing these assistance and advice for training purposes, thus allowing us to improve our customer service, as well as for security purposes, to identify the subjects in subsequent communications (necessary for purposes of legitimate interest);
to comply with specific regulations regarding your registration and to verify the accuracy of the personal data you provide, including any disclosure of such information to third parties (including financial institutions, debt collection agencies and companies that provide age verification services) in connection with these purposes (a research record will be retained, and third parties may use the information to assist other parties in verification activities) (required by law);
to comply with our specific duties, obligations and responsibilities, including applicable anti-money laundering laws, gambling and online gambling laws and regulations, and any other applicable law and to any other competent authority (i.e. any authority having governmental, judicial or regulatory jurisdiction over us, or any other company in the group to which the Operator belongs). 
when we set a deposit limit, we will use automatic means to track the amounts to comply with your request (necessary for legal purposes);
to monitor its gambling patterns to identify possible problems related to gambling;
to compile statistics, analytical reports and other analyses related to the use of our Services by you and other users (for purposes of legitimate interest);
to allow us to contact you for research purposes, to better understand your perception of our Services. Such communications will be for research purposes only, and not for marketing or advertising purposes. In any communication sent by us, you will in any case can opt-out of future research for purposes of legitimate interest);
to monitor gaming activities, together with those of other users, to better manage our risks and quotas (for purposes of legitimate interest);
to send you periodic written communications to inform you of important changes in the service, technical updates or amendments to the General Terms and Conditions of the Service, including this Policy (necessary for the performance of the contract);
to send you offers and promotions that may be of interest to you, but only if you have given your consent in advance (consent);
to provide you with personalized use of our Services to provide you and other players with a better Service (for purposes of legitimate interest);
to track and analyze your business patterns, so you can better understand your preferences and which products and offers might be best suited for you, or for customers with a profile like yours (for purposes of legitimate interest);
to carry out activities such as potential mergers, sales of assets, transfer of all or part of the business, communicating or transferring your personal data to third parties involved in the transaction (for purposes of legitimate interest);
to use the products offered through the Services, you may need to download and install software provided by third parties (the "Software") on your device, as defined below. When you choose to download the Software to use the Services, you may also download notification software to the electronic devices used to access the Services, including but not limited to: computers, smartphones, tablets, touch devices, or any other home entertainment system, such as video game consoles or smart TVs (or any other remote media). This allows us to send you notifications regarding our Services directly to your Device, for example, to inform you about new features, updates, service communications, offers and promotions. 
We are obliged to take appropriate measures to identify and investigate suspected illegal, fraudulent or improper activity in connection with our Services, including possible money laundering, use of proceeds from illegal activity and fraud. We are also obliged to investigate and identify possible integrity issues, such as games or fake games. Should we suspect any of these activities, we will be obliged to communicate the relevant information to the competent authorities and/or government bodies. To fulfil these obligations, we adopt various systems of checks and balances, both manual and automatic, in relation to the processing of your personal data, so that we can report suspicious activities (necessary for legal purposes).
Consistent with our obligations regarding social responsibility and responsible gambling, as well as for the benefit of our players, we will monitor your gambling and deposit activities which may raise concerns with respect to responsible gambling. We may also use automated decision-making processes to help us identify such activities (for example, our systems will automatically prevent you from making deposits more than your set limits; in addition, your credit identification, verification and control will automatically be carried out by the systems even of our external data processors). These processes will allow us to help it play responsibly (necessary for legal purposes).
For the purposes of preventing and detecting criminal activity, as well as to encourage responsible gaming, we may supplement the information you provide with other information we receive from third party service providers, to assist us with background, identity or financial checks and we may also receive data from our regulatory authorities (or other third parties operating in our industry), about banned or car excluded customer lists. These sources include (but are not limited to) information posted on the internet by or about you, such as information on social media and social networks (required by law).
The failure, partial or incorrect supply of your data for the purposes indicated above, necessary for legal purposes or for the performance of the contract signed with you, unfortunately, will prevent us from fulfilling our contractual obligations to you, on the basis of that contract (e.g. allow you to place bets, or collect any winnings) and we will not provide you with our Services, because in that case allowing the use of these Services would be in violation of our legal obligations.
The processing based on our legitimate interest will be carried out in accordance with article 6 letter f) of the GDPR, to pursue the legitimate interest of the Operator to carry out operations related to the evaluation of factors relating to our business, risk and to know better the preferences of our customers, so as to be able to better customize our offers and, in general, offer products and services, including through direct marketing activities, which better meet the needs and desires of our customers. These legitimate interests are adequately balanced with its interests since processing is carried out only to the extent necessary to carry out these activities. The processing of data based on our legitimate interest is not mandatory and may object at any time to the processing for these purposes through the methods indicated in this Policy. If you have any questions or concerns about the processing of your data based on our legitimate interests, you may contact us at any time. The processing of data based on consent is not mandatory, but if you refuse to give your consent, you may not receive marketing communications about special offers and promotions that may interest you. In any case, you may always revoke any consent you may have given, in the manner described in this Policy.

To process your personal data on our behalf, we will appoint third parties, including, but not limited to: agencies that provide data analysis, advertising, risk assessment and fraud prevention or customer service services. These third parties will process your data only based on our instructions and we will ensure that adequate measures are in place to ensure that your data is only processed in accordance with this Policy, and that it is kept secure throughout the processing.
In addition to the possible sharing of your personal data with third parties, we may disclose anonymous data (for example in the form of aggregate statistics) about users of our Services, to describe our sales, customers, traffic activity and other information to prospective partners, advertisers, investors and other reputable third parties and for other lawful purposes. These statistics will not contain your personal data.
We may occasionally be required by law, court order or government authority to disclose certain types of personal data to persons and authorities whose right to access such data is provided for by law, regulation or order of a competent authority.
We may also share your information with third parties in the following situations, and to the extent permitted by law: 
if we deem it necessary to protect our rights, property and safety, those of our Services, those of our users or those of the public;
to enforce our General Terms and Conditions of Service or any other agreement or contract with you;
to investigate and defend us or others from claims or accusations made by third parties; 
during trading or in relation to activities such as mergers, changes of control, sale of assets or bankruptcy, based on our legitimate interest.

In connection with our Services, we may need to transfer data (including your personal data) to other Group companies, our partners or subcontractors within the European Economic Area ("EEA").

It is essential that the personal data you provide is correct; this allows us to comply with legal and regulatory obligations, as well as to provide you with the best possible Services. Therefore, we ask you to make sure that your personal data is always correct and up to date. You may update or change your information at any time through your Personal Account, through the "My Account > Personal Details" section (where available) or by contacting our Customer Service.

We are committed to protecting your data and our Services from unauthorized access or other alteration of your personal data. This involves the use of various security measures to protect data stored by us, or by third parties on our behalf, as well as continuous reviews of how data is collected, stored and processed.
In accordance with this Policy, we will treat all your personal data in strict confidence and take all reasonable steps to ensure the security of your data once it has been transferred to our systems. Nevertheless, the Internet is not a secure medium, and we cannot guarantee the security of all the data you publish online. Therefore, you accept the risks of providing such information and playing online, and we will not be liable for any breach of your data, unless this is due to our failure to implement appropriate technical and organizational measures as required by the GDPR.
If you access third party websites through our Site, your personal data will be processed in accordance with their privacy policies. We therefore recommend that you always read this information before interacting with a new website, and make sure you understand how your personal data will be processed.

In relation to the processing of your personal data, you may exercise the following rights at any time: 
right of access to personal data held by us;
the right to receive the personal data you have provided us with, in a structured format, commonly used and readable by an automatic device, such as .csv (compatible with Microsoft Excel or equivalent) or .pdf (compatible with Adobe Reader or equivalent); you also have the right to have such data transferred to another data controller when the processing is based on your consent, or on the fact that the processing is necessary for the provision of the Service and that your personal data is processed through automatic means;
the right to object to processing activities, including profiling, carried out based on our legitimate interest. Please note, however, that in this case, we may still process your data if there are other legal grounds, or if there are other compelling reasons to continue processing in our interest, and if these prevail over your rights, freedoms or interests;
the right to have inaccurate personal data corrected;
the right to have certain personal data deleted when the processing by us is no longer necessary, when we have revoked consent, when we have opposed the processing, when your personal data have been processed unlawfully, or when the cancellation of your data is required by a legal obligation;
The right to request information and explanations on the rationale on which we base our decisions only by automated means;
the right to lodge a complaint with the Guarantor for the Protection of Personal Data, if the conditions are met;
when we have specifically requested your consent for the processing of your personal data, and there are no other legal grounds for doing so, you are entitled to withdraw your consent by visiting the relevant section in your personal account ("My Account(s)") on our Site or in our applications, or by sending an email to
The right to oppose direct marketing communications, or through the opt-out through the communication itself. It will also have the right to object to any profiling activity, as far as it relates to direct marketing; 
the right to request a limitation of the processing of your personal data when: you contest the accuracy of your data, for the time necessary to allow us to verify the correctness and accuracy of the data; the processing is unlawful, but despite this you do not want your data to be deleted; your data are no longer necessary for the purposes of the processing, but you request them to establish, exercise or defend your right in court, or when you have opposed the processing carried out for purposes of legitimate interest, pending checks to ensure that the Operator has compelling legitimate reasons to continue the processing.
If you are unsure of your rights, or if you have any other concerns or concerns about how your data will be processed, please contact the Data Protection Officer.
If you wish to exercise any of your rights, you may do so by sending an email to Please note, however, that despite our efforts to try to meet your specific requirements, these rights are not absolute rights. Therefore, we may have to reject your requests, or only partially fulfill them.
If you make a request in relation to a right of yours, we will ask you for proof of your identification and we may ask you to clarify the request. Should we receive many repeated requests or should we have reason to believe that such requests are unreasonable, we reserve the right not to respond.

From time to time, we may contact you in connection with promotions, products or services in which you may be interested, but only if you have consented to receive such marketing communications. You can update your preferences and opt out of marketing communications at any time. In any case, in any communication we will include the possibility of making an opt-out for future marketing communications.
We may profile you and your activities in connection with our Services so that we can send you more useful and relevant marketing communications. Profiling will be based on your use of our Services, as well as your selections in My Account, and in any case will not be invasive and will be based on relatively limited information about you. If you consent to receive direct marketing communications from us, including for retail activities, we may send you direct marketing communications relating to both online and retail offerings.


We will retain your personal data for the time necessary to pursue the purposes for which it was collected, as described in this Policy. In any case, the following retention periods will apply for the processing of your personal data for the purposes indicated below:
the data collected to provide you with our Services and for the pursuit of our legitimate interest, are kept for the duration of the provision of the Services, and for a period of 10 years from the termination or termination of your contract with us, except in cases where the retention of data is necessary to defend or exercise a legal right, is required by competent authorities or by applicable law;
data collected for sending marketing communications and conducting surveys are kept for the duration of the contract, and for a subsequent period of 24 months;
However, we would like to inform you that, due to legal obligations, we may have to keep your personal data for a longer period, also in compliance with any legal prescription periods.

When you browse, your browser generates additional information, such as the language in which it displays the website and its Internet Protocol Address. An IP Address is a string of numbers assigned to your computer during a browsing session, when you access the Internet through your Internet Service Provider or your Internet network (for example, when you access the Internet from a computer at your workplace). Your IP Address is automatically recorded by our servers and is used to collect data about visitor traffic on our Sites. We also use IP Addresses to identify issues with our servers and to manage our Site.

A cookie is a small text file that is automatically downloaded to your Device when you visit a website, and that allows the website to get certain information from your browser, such as your preferences. Cookies allow us to maximize your experience on the website, increasing its functionality and allowing the site to remember information and preferences whether you move from one web page to another, or from one browsing session to another (this will depend on the type of cookie). A cookie does not damage your Device or contain viruses or other malware.
Each cookie has different features. For example, some may be strictly necessary and/or functional to the service, remembering for example the bets you select while building a bet or your preferred language. These cookies are important, as they allow you to remain registered to the Site even when you browse the Site, so that you do not have to authenticate each time you click on different parts of the Site. Removing these cookies would have a negative effect on your use of our Services. Other cookies, on the other hand, have analytical or advertising purposes: they tell us about your movements on the Site and allow us to guarantee you the best possible experience on our Site. Disabling these cookies prevents you from having access to certain features. In addition, we use cookies to obtain information about your Device (such as IP Addresses, device types, geolocation data, browser information) that helps us identify you for fraud prevention purposes, to comply with anti-money laundering regulations, and to detect prohibited activities that may adversely affect your experience. We only receive information from your Device when you sign in to your Account. When we use third party cookies, they will be subject to stricter controls to ensure that your personal data is protected in accordance with the requirements of applicable law. Without the use of these cookies, we would not be able to provide you with any Services.
By continuing to use our Site, you automatically consent to the use of cookies.

If you have any questions or concerns regarding this Policy, please contact our Personal Data Protection Department at
This policy is valid from 25/05/2018.